March 24, 2015 — You’ve put a lot of thought, time and effort into creating great content, and you want users to have a great experience with your content. While you might have created the best content in the world, you don’t get to choose how users access it. That’s why it’s important to … Read More…

March 16, 2015 — Web accessibility is about people. Successful web accessibility is about anticipating the different needs of all sorts of people, understanding your fellow web users and the different ways they consume information, empathizing with them and their sense of what is convenient … Read More…

February 23, 2015 — Not long after I started working at the BBC, I fielded a complaint from a screen reader user who was having trouble finding a favorite show via the BBC iPlayer’s home page. The website had recently undergone an independent accessibility audit which indicated that, other than … Read More…

February 9, 2015 — Does this title make you skeptical? I would have been too before I saw the research that led to this article. Ask anyone and they’ll tell you that carousels are an anti-pattern. Don’t use them. But maybe it’s not so cut and dry. Read More…

February 5, 2015 — If you work in the tech industry, it’s easy to forget that older people exist. Most tech workers are really young, so it’s easy to see why most technology is designed for young people. But consider this: By 2030, around 19% of people in the US will be over 65. Doesn’t sound … Read More…

January 20, 2015 — We’re all resigned to it: launching a browser reloads every tab you previously had open, blasting a cacophonous mix of sound and video. While browsers have made it easier to control this experience with tab icons and extensions like MuteTab, for most people this behavior … Read More…

January 19, 2015 — Digital experiences are emulating real life more and more every day. This may seem counterintuitive, considering the hate that rains down on skeuomorphic visual design, but there’s a lot more to emulating real life than aesthetics. Interface designers can emulate … Read More…

December 3, 2014 — A common mistake with localized websites is considering the translated content to be just another version of the pages in the original language. Translation isn’t everything. Of course, for the user it’s all about the content: Is the content relevant and understandable and … Read More…

December 2, 2014 — Jeffrey Zeldman once said, “Usability is like love. You have to care, you have to listen, and you have to be willing to change. You’ll make mistakes along the way, but that’s where growth and forgiveness come in.” If you think of design as a tool it becomes a much more … Read More…