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Author Matthew Guay

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Matthew Guay is a Bangkok based writer at Zapier, who enjoys finding ways to get more out of software and sharing that through Learning Center books and app reviews. He’s also an amateur photographer and information architect. Feel free to get in touch with Matthew via Techinch.

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Matthew Guay wrote

How To Offer More Personal Customer Support Through Effective Automation

May 2, 2016 — Robots are great for cleaning the floor and are perfect for exploring the moon. They’re just not that great at customer support. The last thing your customers want is another “We received your message” email or “Thank you for holding” recording. Robots only succeed in making … Read More…