May 25, 2011 — Imagine that your biggest client calls because they are having trouble retrieving their email. Or they want to know what their best-selling item is right now. Or their most popular blog post. Perhaps their website has suddenly gone down. You can hardly reply, “No problem, … Read More…

December 13, 2010 — Have you ever heard a colleague answer the phone like this: “Good afterno… Yes… What? Completely?… When did it go down?… Really, that long?… We’ll look into it right away… Yes, I understand… Of course… Okay, speak to you soon… Bye.” The call may have been … Read More…

March 29, 2009 — Having a good relationship with your hosting provider is perhaps not crucial, but pretty darn close to it if you want to maintain a fully functional website. Remember that even though you are the client, you still need to abide by the beloved ToC (Terms and Conditions) of … Read More…