December 4, 2015 — “Get out of the deliverables business” has become quite a mantra in the lean startup and UX movements. There’s much to love in that sentiment — after all, for every wireframe you make, you’re not shipping code to customers. But I’m worried that, just like with the concept of … Read More…

September 2, 2015 — There are reasons you’re still saying the same thing after all these years — still talking about how it always seems like design gets tacked on to the end of the process. You should be at the concept meeting, you say, where you can make a real difference. I’ve been hearing … Read More…

August 30, 2011 — If you’ve ever worked at a company of any size, you’ve experienced it. Isolation. Some people love it: the determination that comes from being a lone ranger, boldly going where no one has gone before. Others hate it: the despair that comes from slaving over a design only to … Read More…

September 6, 2009 — In this article we’ll take a look at designing websites from a quite different perspective. We’ll discuss some pearls of samurai wisdom from the book “Hagakure” by Yamamoto Tsunetomo and we’ll learn to apply them to our Web-based, computer-bound Western … Read More…