July 14, 2016 — Digital workers, especially web designers and developers, need to recognize that policy influences their products online much as it does offline. Whatever the scale of our enterprise — whether a large corporation, small digital agency, software company or personal venture — … Read More…

June 27, 2016 — Let’s be honest: We designers can be difficult to work with. We might come from a controversial company culture, work an unconventional schedule or get impatient whenever our Internet connection is slower than the speed of light. Would you be at ease with a service provider … Read More…

December 4, 2015 — “Get out of the deliverables business” has become quite a mantra in the lean startup and UX movements. There’s much to love in that sentiment — after all, for every wireframe you make, you’re not shipping code to customers. But I’m worried that, just like with the concept of … Read More…

March 6, 2015 — Recently, I was having a discussion with some web design students about the variety of skills a successful web professional must have — skills that go far beyond HTML, CSS, JavaScript and the other technical demands of the profession. During this conversation, one of the … Read More…

January 16, 2015 — “Stories have defined our world. They have been with us since the dawn of communication, from cave walls to the tall tales recounted around fires. They have continued to evolve, with their purpose remaining the same: to entertain, to share common experiences, to teach and to … Read More…

January 12, 2015 — The kickoff phase sets the stage for the success of your product. Without properly conducting this phase, your team might as well be working in the dark. The worst enemy in product development, after all, is ambiguity. During the initial design process for your product, … Read More…

December 30, 2014 — We have all known the pain of a client interfering in the design process. Phrases like “Make the logo bigger” and “Put that above the fold” have become a running joke in the web design community. It is not unusual for web designers to lose money on a project as a result of … Read More…

November 7, 2014 — The start of a web project is an exciting time. You’ve met with the client, agreed upon the goals for the project and mapped out a plan for the development of what will be an awesome new website or application — except that is not always how it turns out. Sometimes, despite … Read More…

October 24, 2014 — Content is hard. It takes a lot of planning, collaboration and governance to produce high-quality content that meets business needs, speaks in an authentic way and targets an audience effectively. Whether you’re an agency working with clients, or an in-house team working … Read More…