May 7, 2014 — How robust is your user experience design process? We all have our favored methods and techniques, but the general process is similar: Conduct research, prototype, then present to stakeholders and users. Read More…

April 25, 2014 — Our users are precious about their time and we must stop wasting it. On each project ask two questions: “Am I saving myself time at the expense of the user?” and “How can I save the user time here?” What is the single most precious commodity in Western society? Money? … Read More…

April 22, 2014 — Pattern libraries are a great source of inspiration and education for designers. But common practice doesn’t always equal best practice. In this post, we’ll look at why many common tutorial patterns are ineffective and how you can leverage game design principles to increase … Read More…

April 10, 2014 — You probably know by now that you should speak with customers and test your idea before building a product. What you probably don’t know is that you might be making some of the most common mistakes when running your experiments. Read More…

March 11, 2014 — Having a comprehensive data report about your website is like having a Rosetta Stone to guide your decision-making process over the lifetime of the website. A powerful report combines data gathered from a variety of sources, including observation of and interviews with … Read More…

March 6, 2014 — As UX professionals, we often lead design exercises with our stakeholders, including immediate team members and external clients. In these brainstorming sessions, participants identify opportunities to improve the design, thereby aligning everyone’s vision and expectations … Read More…

February 26, 2014 — Responsive Web design has vexed people who build prototypes since the techniques came into use several years ago. While responsive design is an extremely elegant way to handle coding for multiple device types when executed with HTML and CSS, the prototyping tools available … Read More…

February 24, 2014 — The off-canvas flyout menu has taken over as the primary navigation pattern for mobile layouts — even some desktop layouts have jumped on board. And for good reason: An off-canvas menu is a great way to maintain context while giving the user a lot of additional information. Read More…

January 8, 2014 — My colleague Ajay and I have been working at incorporating lean UX at the enterprise level for over two years. In studying it, I find that there’s a temptation to lay down rules, and if the rules aren’t followed… well, then, you can’t call it lean UX. At the end of … Read More…